SERVICE TYPE |
REQUIREMENTS |
TIME FRAME |
General Complaints |
• Visit Client Unit or Call Client Service Officer
• Lodge your complaint verbally or in writing • Leave your contact Number or Address with CSO . Wait for a feedback within five working days |
One to Five Working Days |
| Report issues directly to DCD/DCE/PM if not satisfied with first response. | ||
Specific Complaint |
• Visit client Unit or Call Client Service Officer
• Lodge your complaint verbally or written to PRCC • Leave your contact Number Or Address with CSO . Wait for feedback within five working days • Report issues directly to DCD/DCE/PM if not satisfied with first response |
Within two weeks |
Courtesy call on DCE / DCD |
• Report at reception for direction to
DCE/DCD • Register at DCE/DCD Secretariat |
Within 10 minutes waiting time |
| • Indicate purpose of visit (official/private/personal)
• Wait for your turn at the DCE/DCD Secretariat • Sign-out at DCE/DCD Secretariat on your way out |
