All Departments, Units and Agencies must, as a minimum, meet the following service standards:
- Serve citizens promptly and courteously at all service delivery points.
- Provide friendly and helpful service;
- Help service users make the right choices in accessing services;
- Provide appropriate signage and information desks;
- Answer calls promptly;
- Respond to queries and complaints promptly;
- Respond to mail and email correspondence promptly;
- Resolve customer complaints fairly, consistently and promptly;
- Encourage service users to make suggestions on how to better the services offered.
We shall strive to provide the following services within the specified time frame.
| SERVICE | TIME FRAME (MONTHS/DAYS) |
| Issuance of Building permits | Within thirty days (a month) |
| Preparation and approval of planning schemes/layout | Within six (6) Months or one year depending on the size of the settlement |
| Issuance of Business Operating Licenses | Instant Services after payment of required fees |
| Issuance of Birth Certificate | Under 1 year (1Day)
Above 1 year (1 Month) |
| Issuance of Death Certificate | Newly deceased (1 Day) Already buried |
| Issuance of food vendors certificate | (1 Month)-Instant Service |
| Feedback on Complaints Lodged | Five (5) working days upon receipt |
| Feedback on Correspondences | Seven (7) working days upon receipt |
| Ambulance Service | Instant after a distress call |
| Fire Service | Instant after a distress call |
| Police Service (Normal/Patrols) | Instant after a distress call |